Front Desk SupervisorFront Desk Supervisor

Supervise, lead, support and inspire Front Desk, Housekeeping, Maintenance, and Food & Beverage teams to deliver seamless operations and heartfelt, exceptional guest experiences—every guest, every time.

• Champion a culture of Hamptonality by creating a welcoming, friendly, and helpful environment for both guests and team members
• Oversee daily financial operations with accuracy and integrity, including reporting, audits, and cash handling
• Train, coach, and motivate team members to build an engaged, high-performing, and service-focused team
• Ensure consistent delivery of brand standards, operational procedures, and service excellence
• Support and guide daily operations across Front Desk, Housekeeping, and Food & Beverage, including inventory management
• Prepare and manage team schedules and payroll processes with attention to detail and fairness
• Stay hands-on by assisting at the Front Desk as needed to ensure smooth and efficient guest service
• Organize and oversee Front Desk operations, always striving to exceed guest expectations and drive satisfaction scores
• Personally connect with guests, especially those requiring special attention, including group bookings and customized stays
• Review daily reports, including night audit and financial summaries, ensuring accuracy and accountability
• Respond promptly and professionally to guest inquiries, feedback, and concerns across all communication channels
• Support team member success through involvement in recruitment, onboarding, training, coaching, and recognition
• Manage operational details such as branded materials, guest program: Hilton Honors, amenities, and internal initiatives that enhance the guest experience
• Collaborate with brand partners to maintain compliance with standards, inspections, and guest satisfaction programs
• Communicate clearly with the team through briefings and updates to keep everyone aligned and informed
• Work closely with all departments to create a one-team approach to delivering outstanding hospitality
• Lead by example by stepping in to support daily operations whenever needed
• Take on additional responsibilities with a proactive and positive attitude to support overall hotel success

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