Summary of Responsibilities:
- Oversee the smooth operation of
reception, night audit, and all customer service-related areas.
- Daily communication of
operational needs with staff.
- Efficiently fulfill guest
requests and handle complaints professionally.
- Ensure staff has up-to-date
knowledge of hotel services and facilities.
- Monitor room occupancy and
manage cash adjustments.
- Provide proper training to new
employees according to company standards.
- Assign daily tasks to team
members.
- Support all hotel services when
required.
- Maintain the lobby during peak
hours and ensure its cleanliness.
- Oversee equipment and supplies
maintenance.
- Ensure relevant information is
documented in the daily journal.
- Implement safety and security
procedures, including key management.
- Master property emergency
procedures and address safety concerns promptly.
- Safeguard
guest confidentiality.
- Adhere to departmental budget
and manage purchase orders.
- Balance work schedules for
departmental needs and employee availability.
- Assist in human resource
management, including workforce planning, recruitment, performance
management, and team development.
- Control uniforms and
participate in management meetings.
- Contribute to departmental
meeting planning.
- Participate in the Manager on
Duty (MOD) program.
- Understand and uphold the
collective agreement.
- Perform related tasks as
required.
Qualifications:
- Post-secondary degree in hotel
management or a related field.
- 3 to 5 years of experience in
hotel management, customer service, or a related field.
- Preferred
personnel management experience.
- Fluent in French and English;
knowledge of a third language is considered an asset.This requirement aims
to enhance the quality of service provided to clients who speak another
language and to ensure smooth and effective communication with all our
guests, regardless of their language preference.
- Professional
and polished demeanor.
- Positive leadership skills to
foster teamwork.
- Effective communication, both
written and verbal.
- Strong organization and
decision-making abilities.
- Conflict resolution and
problem-solving skills.
- Proficient in computer software
(MS Office®, email, internet).
- Occasional lifting of 10 to 25
pounds and frequent handling of objects weighing 25 pounds.
- Commitment to diversity and
inclusion; non-discriminatory hiring practices.
*Our
organization is committed to equity and diversity in the workplace and does not
discriminate based on gender, ethnicity, religion, sexual orientation, age,
disability, or any other protected basis under provincial or federal laws.
